About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity

We are looking to add a Site Reliability Engineer to our growing engineering team! The SRE team owns UJET’s cloud based infrastructure, security and scaling. Our ideal candidate is an experienced SRE who has built and maintained cloud infrastructure at scale and has meticulous code style and quality, with the ability to own infrastructure projects end-to-end.

Responsibilities

  • Design, build and maintain critical cloud-based systems
  • Monitor site stability, performance, and security
  • Plan upgrades for scaling, capacity, API performance in a complex multi-tenant environment
  • Improve deployment, management, and scalability of our services
  • Champion the implementation of processes to improve visibility across the entire technology stack
  • Document system design and procedures
  • Provide clear status updates on projects in a timely manner
  • Participate in monthly on-call duties
  • Participate in weekly meetings as required

Requirements

  • BS in Computer Science, or equivalent experience
  • Strong programming and/or scripting skills in any of Python, Go, Node.js, Ruby
  • Strong experience with Terraform or other Infrastructure as Code tools
  • Solid understanding of Linux containerization with Docker
  • 4+ years production experience with AWS
  • 2+ years production experience with Kubernetes
  • Experience with Prometheus / Grafana for monitoring and dashboards
  • Proficiency with Linux system administration
  • Experience with test automation and CI/CD
  • Desire to automate everything
  • Knowledge of best practices related to security, performance, and disaster recovery
  • Intellectual curiosity that motivates you to keep on top of technical trends
  • Highly organized and have the ability to juggle many tasks without losing sight of the highest priority items
  • Stay focused under pressure, prioritizing and managing multiple projects simultaneously in a very fast-paced environment
  • Extremely detail oriented, organized, a self-starter and a great communicator
  • Demonstrate high ownership and ability to drive issues to resolution
  • You are self-motivated with the ability to work independently and in teams
  • You are service-oriented and enjoy working with engineers to make the software development process as painless as possible, providing continuous improvement

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat)