About Us

Our dedicated team and awesome technology is disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!

Opportunity

As a Scrum Master, you will partner with Engineers and Product Owners to apply Scrum processes and best practices in a software engineering setting. You will facilitate all Scrum ceremonies, remove obstacles, drive communication, lead without authority, ensure processes are followed, coordinate activities and events, and teach teams how to self-organize. You will support the Product Owner and Engineering Managers by guiding them on how to properly prepare for all Scrum ceremonies, ensure the necessary inputs for Release planning are in place, and ensure all parties are well-aligned. You will also maintain visibility of all aspects related to your team’s Sprint health, follow up on escalations and prioritization changes, and coordinate with other teams to track inter-dependencies. You will be relentless in searching for better ways for the organization to operate, identify process inefficiencies, and drive getting consensus from stakeholders to make those improvements happen. You will value Scrum principles and help coach and promote them across the organization. You’ll be working on some of the most important projects in the company, and have the opportunity to make a huge impact on UJET’s success. Every day you’ll be making our services and our processes better!

Requirements & Responsibilities

  • Minimum 4+ years experience:
    • Scrum Master for software engineering teams, consisting of leads from Engineering, QA and Product teams
    • Working within Agile methodologies
    • Facilitate Scrum processes, e.g. backlog grooming, planning, daily standups, retrospectives
    • Facilitate cross-team coordination, tracking and following up with external dependencies
  • Strong experience with agile practices using Scrum, Kanban, SAFe.
    • Coach and mentor team members on agile standards and best practices, e.g., Kanban, Scrum, Kanban, SAFe, Lean, XP, DevOps, etc.
    • Proficiency with Jira Agile, Confluence, Google Docs
    • Help engineering and QA team deliver against schedule
    • Help ensure new releases meet quality targets
  • Expert-level experience configuring and maintaining agile project management tool such as Jira
    • Make configuration changes (Setup custom fields, issues, workflows, schemes) correctly
    • Track and drive all active Jira projects
    • Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics.
  • Ensure teams triage both production and support issues in a timely manner and provide updates to the internal reporters of those issues as necessary
  • Scrum Master certification required
  • Asia-Pacific (APAC) region location preferred

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!