Our dedicated team and awesome technology is disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!
As a Scrum Master, you will partner with Engineers and Product Owners to apply Scrum processes and best practices in a software engineering setting. You will facilitate all Scrum ceremonies, remove obstacles, drive communication, lead without authority, ensure processes are followed, coordinate activities and events, and teach teams how to self-organize. You will support the Product Owner and Engineering Managers by guiding them on how to properly prepare for all Scrum ceremonies, ensure the necessary inputs for Release planning are in place, and ensure all parties are well-aligned. You will also maintain visibility of all aspects related to your team’s Sprint health, follow up on escalations and prioritization changes, and coordinate with other teams to track inter-dependencies. You will be relentless in searching for better ways for the organization to operate, identify process inefficiencies, and drive getting consensus from stakeholders to make those improvements happen. You will value Scrum principles and help coach and promote them across the organization. You’ll be working on some of the most important projects in the company, and have the opportunity to make a huge impact on UJET’s success. Every day you’ll be making our services and our processes better!
Requirements & Responsibilities
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!